You have either been referred into the Welcome the Warmth service by your local council, housing association or other local agency, or have applied to Welcome the Warmth yourself. If you were referred into Welcome the Warmth by someone else, with your consent, they have shared your basic contact information and the reason why they consider you are eligible with us so that we can contact you directly.

 

This Privacy Notice applies between you, the visitor to this website and/or user of our Welcome the Warmth services and AgilityEco, the owner and provider of this website.

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AgilityEco Services Ltd (‘AgilityEco’) acts as a Data Controller under the General Data Protection Regulation (‘GDPR’). We are registered with the Information Commissioner’s Office (‘ICO’) as a Data Controller under registration number ZA000042.

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AgilityEco takes the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:

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• We only ask you for and process information which we genuinely need in order to provide you with an excellent service, for example your name, home address, telephone number and e-mail address if you want to enquire about our services; and

• Where you do enquire about our services and consent to provide us with more than one method of contacting you, for example an e-mail address and telephone number, we will use both methods for correspondence with you, until such time as you withdraw your consent (which may be done at any time) for any or all of those methods of contact; and

• Unless legally obliged to do so we won’t share your information with anyone, other than for the standard running of the Welcome the Warmth service.

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We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

 

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile.

 

Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

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This Privacy Notice applies to our use of any and all data collected by us or provided by you in relation to your use of the website and/or the provision of our services to you under the Welcome the Warmth service. We aim to make our collection and use of your data as clear and as transparent as possible, but for brevity it has not been possible to list every circumstance in which we will use your data. We recommend that you read this Privacy Notice carefully. Any questions or queries you may have can be sent directly to us at:

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Welcome the Warmth

AgilityEco
Suite 5, Mid-Day Court
20-24 Brighton Rd
Sutton.
SM2 5BN

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Department for Energy Security & Net Zero: Privacy Notice for installers, householders and landlords

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Department for Energy Security & Net Zero: Privacy Notice for the Local Authority Delivery (LAD) 3 scheme